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what is customer retention

How to Retain Customers & Get Repeat Business | Customer Retention Strategies

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Winning customers is essential for the success of any business.  And this is absolutely true for online stores and boutiques too.  In fact, research has shown that only 4-5% of new customers will buy from you instantly, whereas over 60% of your existing customers are more likely to buy from you. So if there’s anything this research tells me, then it is not to neglect your existing customers but constantly… Read More »How to Retain Customers & Get Repeat Business | Customer Retention Strategies